The guarantee of the products purchased from the online store www.e-kakolyris.gr is valid from the first day the order was placed through the site. The warranty does not cover any damage resulting from incorrect assembly, misuse and storage, damage from third parties and normal wear and tear from outdoor installation. From the date of receipt of the products up to 7 days after the products should be checked for any damage. In any case, the consumer should have photos of the products in their original packaging before opening them upon receipt so that the damage can be assessed and ascertained if they have occurred by the transport company. If the period of 7 calendar days has passed from the date of receipt, OIKO-S.I.M.A SOLE SHAREHOLDER PC. is entitled not to accept the return and therefore to refuse the replacement. Wrong product shipment If the product sent by our company is wrong and the company is to blame, you have the opportunity to request a replacement with the original ordered product. In this case the costs of returning the original product and shipping the new one are borne by the company. Withdrawal You have the right to return a product you have purchased from our online store, exercising the right of withdrawal (only if the product has not been used and its packaging has not been damaged) and to request a refund of the price you have paid or the issuance of a credit coupon value corresponding to the price paid, within 7 calendar days from the date of receipt. In this case the cost of returning the product is borne by the customer. The refund process is launched as soon as we receive the product and as long as it is in excellent condition and completed within 7 working days. Exceptions to the right of withdrawal The right of withdrawal does not apply in case of a special order with special dimensions as they are products that were made to your measurements and were ordered exclusively for you by domestic or foreign suppliers / manufacturers. Order cancellation When you place your order through the online store www.e-kakolyris.gr for products that belong to our product range, you have the opportunity to cancel your order within the same day you placed the order. Return Terms In cases where the customer has received a defective product or a product that does not meet the advertised features, it is possible to refund or replace the product immediately and our company will bear the shipping costs. In order for returns to be accepted you must: • The date of receipt of your order with the date of submission of the return request should not exceed 2 calendar days. • The packaging has not been tampered with and is in its original (factory) condition. • Returned products must be in their original condition as when you received them. • Return all accompanying forms. Our company recommends that you make a first check upon receipt of your order to make sure that your package does not have any obvious defects (eg it is not broken, it is the right product, etc.). This control is not mandatory and its non-performance does not limit your rights. For the best and fastest service it is better to send along with the goods you return and the receipts and retail sales. For any return, contact us by phone at 26810-61421 or via e-mail at firstname.lastname@example.org.